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Support

How can we help?

Norxten Technologies Inc. support for the Norxten Core app. We respond within one business day.

Product Support

Questions about the app, your account, subscription, or billing. We respond within 1 business day.

support@norxten.com
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Privacy Officer

Data access requests, corrections, deletions, and privacy complaints.

privacy@norxten.com

Legal

Legal inquiries and formal business matters.

legal@norxten.com
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General

Press, partnerships, and general inquiries.

info@norxten.com
FAQ

Common questions

How do I start my free trial?
Download the Norxten Core app from the App Store or Google Play. Create an account and your 14-day free trial on the Field plan starts automatically. No credit card required.
How do I cancel my subscription?
Subscriptions are managed through Apple App Store or Google Play. On iOS: Settings → Apple ID → Subscriptions → Norxten Core → Cancel. On Android: Play Store → Account → Subscriptions → Norxten Core → Cancel.
What is an active employee?
Anyone on your team who clocks in at least once during the billing month. You can add or remove team members at any time.
How accurate is the OCR receipt scanning?
The Norxten Core app achieves 92% accuracy on real contractor receipts and invoices. The app always shows you the extracted data before saving so you can review and correct any errors.
Is my data secure?
Yes. Your data is stored with encryption in transit and at rest. Access is restricted by role-based permissions. We never sell your data.
Can I export my data?
Yes. The Norxten Core app provides CSV and PDF export for all projects. A full closure report is generated automatically when you finish a project.
How do I delete my account?
Go to Settings → Delete Account inside the Norxten Core app. For assistance contact support@norxten.com.
Company information
Legal name
Norxten Technologies Inc.
Incorporation
Federally incorporated in Canada
Province
Quebec, Canada
Support email